Discover our tailoring service’s unique process, from
picking the appropriate fabric to adding your particular touch.
Unless you are certain of what you want, your first appointment will normally begin with a style consultation. We will discuss your style preferences, the occasion for which you will be dressed, your lifestyle, profession, other clothing in your closet, and other matters. This entire details will enable us to better comprehend your needs as well as provide current and precise style suggestions. Following that, we will collect your measurements and skillfully guide you through the two most essential parts of the bespoke procedure: picking from our extensive fabric range and customizing every element of your clothing. Your information and choices will be securely kept in our database for any future purchase. We will also take a deposit for your order at this time.
You will be able to try on an unfinished form of all of your clothing two working days following the initial meeting. The initial fitting allows us to gain a sense for the outfit (which is lightly stitched together), ensure that the fit is accurate, and remove any possible difficulties early on. Your next fitting will then be available in three business days.
For basic clothing, such as shirts and trousers, the second fitting is generally the completed one, but then other items, including such suit tuxedo jackets, blazers, and overcoats, might necessitate an extra adjustment. In the case of a third fitting, you are still given the opportunity to fine-tune elements and shift direction gradually. Following additional adjustments, your finished clothes are inspected by our team one more time before being given over to you together with the remaining of your payment.
After their initial personalized experience at James Paul, many of our clients return for more clothes. If you want to repeat your order or acquire a whole different outfit, you can come through our shop or reorder online. You do not need to worry about getting the proper fit since we already kept your measurements and specifications on record.
Frequently Asked
Questions
This is where you will find most answers. If there are still any questions left,
don’t hesitate to contact us.
All major credit and debit cards are accepted. Please keep in mind that all orders will be completed after payment is received.
Following the initial purchase, we usually recommend a minimum of two fittings at our tailor. Each process lasts 45 to 60 minutes.
Yes, after you’re satisfied with the size and fit of the clothing, we’ll take your measurements and save them for future orders (unless your body size has changed).
Shirts take 2-4 working days to create, while a half-canvassed jacket and pants would take 7-10 days. This includes 2-3 garment adjustments to ensure a great fit. A complete canvassed jacket takes around 2-3 weeks to make. Please contact us if you have a tight deadline and want the clothing sooner. We will determine if we can effectively serve you within the timeframe specified.
Unfortunately, we do not take orders for fabrics that we do not have. We would not be able to give our clients with more fabric if something went wrong.
We can arrange for free delivery of your finished clothing to your address within Bangkok’s metropolitan area.
Yes, we offer a free pick-up services for customers within 10 kilometers of our Bangkok and Phuket store. Please contact us so that we may make arrangements for you at the time of your appointment.
Any modifications to the textiles may be made within one hour of purchase once your order has been placed. Customization choices, on the other hand, can be changed within 24 hours after purchase.
We are unable to deliver samples to our customers all over the world due to the high cost of textiles. If you are unable to attend our Bangkok location, please keep an eye out for our global trunk shows. We would be delighted to meet you there and give you a hands-on experience with our textiles.
To ensure the security of all transactions, we employ a secure SSL-encrypted credit card processor for online orders. If you are hesitant to pay with your credit card online, we also accept PayPal payments.
We respect our clients’ privacy. We safeguard and secure your information with care and will never sell it to a third party.
We respect our clients’ privacy. We safeguard and secure your information with care and will never sell it to a third party.
Yes, we provide our customers a free style and design consultation. Please contact us and let us know how we can assist you.
Due to the unique nature of our items, we are unable to provide complete refunds. However, if you have any concerns about the fit of your clothing, we will work with you until you are completely happy.
Please examine your order carefully and report any faults or flaws to us within seven days of receipt. However, our warranty does not cover damage to your items caused by normal wear and tear or accidents.
Our shirts are made of high-quality materials and will last a long time if properly cared for. To keep yours looking brand new, we recommend that you launder and care for it as follows:
Suits (both jackets and trousers) don’t require cleaning very often. If they do, follow these steps to keep them looking new:
Visit Our Location
While online shopping may seem convenient, nothing can replace the experience of visiting a physical location for true bespoke service. At James Paul Bespoke Tailor, we believe that the true bespoke experience begins with a face-to-face consultation with one of our experienced tailors.
By visiting our physical location in Bangkok, clients can expect to receive personalized attention and expert guidance throughout the entire bespoke process. Our tailors will take the time to understand your specific needs and preferences, and work with you to create custom-made clothing that is tailored to your exact specifications.
Mon – Sat: 10am – 9pm
Sun: 11am – 7pm
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