Discover our tailoring service’s unique process, from
picking the appropriate fabric to adding your particular touch.
Frequently Asked
Questions
This is where you will find most answers. If there are still any questions left,
don’t hesitate to contact us.
All major credit and debit cards are accepted. Please keep in mind that all orders will be completed after payment is received.
Following the initial purchase, we usually recommend a minimum of two fittings at our tailor. Each process lasts 45 to 60 minutes.
Yes, after you’re satisfied with the size and fit of the clothing, we’ll take your measurements and save them for future orders (unless your body size has changed).
Shirts take 2-4 working days to create, while a half-canvassed jacket and pants would take 7-10 days. This includes 2-3 garment adjustments to ensure a great fit. A complete canvassed jacket takes around 2-3 weeks to make. Please contact us if you have a tight deadline and want the clothing sooner. We will determine if we can effectively serve you within the timeframe specified.
Unfortunately, we do not take orders for fabrics that we do not have. We would not be able to give our clients with more fabric if something went wrong.
We can arrange for free delivery of your finished clothing to your address within Bangkok’s metropolitan area.
Yes, we offer a free pick-up services for customers within 10 kilometers of our Bangkok and Phuket store. Please contact us so that we may make arrangements for you at the time of your appointment.
Any modifications to the textiles may be made within one hour of purchase once your order has been placed. Customization choices, on the other hand, can be changed within 24 hours after purchase.
We are unable to deliver samples to our customers all over the world due to the high cost of textiles. If you are unable to attend our Bangkok location, please keep an eye out for our global trunk shows. We would be delighted to meet you there and give you a hands-on experience with our textiles.
To ensure the security of all transactions, we employ a secure SSL-encrypted credit card processor for online orders. If you are hesitant to pay with your credit card online, we also accept PayPal payments.
We respect our clients’ privacy. We safeguard and secure your information with care and will never sell it to a third party.
We respect our clients’ privacy. We safeguard and secure your information with care and will never sell it to a third party.
Yes, we provide our customers a free style and design consultation. Please contact us and let us know how we can assist you.
Due to the unique nature of our items, we are unable to provide complete refunds. However, if you have any concerns about the fit of your clothing, we will work with you until you are completely happy.
Please examine your order carefully and report any faults or flaws to us within seven days of receipt. However, our warranty does not cover damage to your items caused by normal wear and tear or accidents.
Our shirts are made of high-quality materials and will last a long time if properly cared for. To keep yours looking brand new, we recommend that you launder and care for it as follows:
Suits (both jackets and trousers) don’t require cleaning very often. If they do, follow these steps to keep them looking new:
